MetroIQ Legal

Privacy Policy

How we collect, handle, and protect your company data and customer SMS records.

1. Information We Collect and How We Use It

When you sign up for MetroIQ, we collect your phone number and business details to provide our core service: forwarding your missed calls to your AI Assistant and sending you text message (SMS) notifications regarding your qualified leads.

2. SMS Opt-In and Consent

By providing your phone number and opting in to receive notifications from MetroIQ, you consent to receive text messages (SMS) from us regarding your account, lead updates, and service alerts.

  • Message frequency varies based on your account activity and the number of leads your AI Assistant qualifies.
  • Message and data rates may apply.

3. How to Opt-Out

You have full control over your communication preferences. If you no longer wish to receive text messages from MetroIQ:

  • You can reply STOP to any text message you receive from us.
  • After replying STOP, you will receive one final confirmation text message, and we will cease sending SMS alerts to that number.
  • For help, contact our support team at halle@metroiq.city.

4. Data Security

We implement industry-standard administrative, technical, and physical security measures designed to secure your business information, call logs, and client contact details from unauthorized access, alteration, or disclosure. Access to your portal data is restricted to authorized account users through secure login credentials.

5. Strict Non-Sharing Policy

We value your privacy. MetroIQ does not sell, rent, lease, or share your mobile phone numbers or SMS opt-in consent data with third parties, affiliates, or partners for marketing or promotional purposes. All the information you provide is strictly used to deliver the MetroIQ service to your business.